Case Studies

case-study-v2

NSURE E-COVER

Industry – Non life insurance
Country – Malaysia

For a leading insurance company in Malaysia, NSURE developed the front end web application of NSURE e-cover for generation of cover note and policies.

SOLUTIONS:

NSURE e-cover is aimed at automating and facilitating the functions of agencies with the insurer as well as its own policy issue functions. The existing IBM UniData system was integrated and developed as single application, using WebSphere and Oracle 10g enabling a common database across all programs.

OVERVIEW:

NSURE e-cover web application has been implemented using the struts framework, the most popular and powerful framework for developing web applications.

The scope comprises of:

Business activities module wherein the application covers client profile, issuing new e-cover note/e-policy for motor as well as Non-motor, issuing DPPA and MCPA policies of Non-motor, renewal, cancellation, e-counter, endorsements, quotations, enquiries, payments and submission

Administration module which covers set up for agents, agent user, PAdmin, branch, branch users, flexi guide for various insurance elements, Blocking and releasing agents criteria, bulletin board and e-mail alerts.

External interface from the application to the production system, JPG and bank payment gateway.

BUSINESS NEEDS:

  • To optimize IT and stay ahead of competition
  • To broaden the reach and tap into un-tapped and under-tapped markets
  • To equip underwriters with real time access to information thereby enabling improved efficiency
  • Save time and storage space
  • Enables immediate policy sign up and coverage
  • To drive bottom line growth

TECHNICAL OVERVIEW:

  • Re-engineered the IBM UniData systems
  • Business applications based on struts framework with AJAX
  • Implements the JSP model 2 architecture which is considered to be the best approach for larger applications
  • WebSphere application server using Oracle 10g as the database
  • Data mapping through XML between UniData application to current data elements
  • Performance tuning, stress and load testing
  • Available in web based, desktop and mobile versions

BENEFITS:

  • Huge potential to increase bottom line growth
  • Enables better quality of underwriting by facilitating CEOs and CFOs to determine profitability at various levels
  • Clients can get the policies online

NSURE CLAIMS

Industry – Non life insurance
Country – Malaysia

For a leading general insurance company in Malaysia, NSURE developed a front end web application to manage claims filing and handling known as NSURE claims

SOLUTION:

The success of an insurance industry depends on the efficient management of the claims.
NSURE claims system helps insurance companies with end to end cycle management, paperless business process management through workflow, document management and generating operational reports and dashboards. This solution enables to bring in process efficiency and complete monitoring of claims processes.

OVERVIEW:

NSURE claims web application has been implemented using the struts framework, the most popular and powerful framework for developing web applications. It is an efficient claims monitoring system with an integrated workflow model. It’s extensive automation and extremely user friendly GUI application with multiple options and facilities for the end user provides a dream CMS solution. In short NSURE claims is a comprehensive workflow model that is world beater.

BUSINESS NEEDS:

  • To improve turnaround time
  • To reduce cost
  • To control loss by effective fraud detection
  • To automate process and workflows
  • To improve recoveries
    •       From reinsurers
    •       From other insurers towards subrogation
  • To operate more efficiently
  • To improve service level agreement
  • To drive bottom-line growth
  • To provide user privileges
  • To satisfy customer demands for quick settlement of claims

TECHNICAL OVERVIEW:

  • Re-engineered the IBM UniData systems
  • Business applications based on struts framework with AJAX
  • Implements the JSP model 2 architecture which is considered to be the best approach for larger applications
  • WebSphere application server using Oracle 10g as the database
  • Data mapping through XML between UniData application to current data elements
  • Jasper reports with output in PDF and print versions
  • IBM server, AIX platforms

BENEFITS:

  • Key to improved turn-around time
    • Extensive process automation
    • Information flow transparency
    • Process re-engineering
  • Cost reduction
    • Reduced manpower cost
    • Reduced storage cost
    • Reduced communication cost
  • Loss control by fraud detection
    • Fraud checks/deterrent points built in
    • Model for building up the fraud/blacklist database
    • Process level validation built in for controlling losses
    • Internal parts prices database for loss assessment
  • Automated processes and workflow
    • All regular task automated
    • Clear process established and/or redefined
    • RFID based filling and retrieval recommendations
  • Improved recoveries
    • Auto PLA generation for RI processing
    • Automatic indication of KFK recoveries/Subrogation, wherever possible
    • Increased control over Wreck/Salvage disposal
  • More efficient operations
    • More accurate data capture
    • More accurate reporting & MIS
    • Achieving efficiency through specialization
    • Better information availability
  • Service levels improvements
    • Ability to pay each claimant individually
    • Complaint handling modules
    • Tele-enquiry system
    • Deployment of best technology and alternative communication channels like SMS, E-mail, fax etc…

 

Resource Library

NSURE E-Cover

The customer-centric NSURE-eCover Online Transaction Portal is offered as a Software solution to the insurance more

NSURE Claims

End-to-end claims cycle management - The system covers the claims management process right from the more